Text Relay support
If speaking aloud is difficult, you can write to tell us.
Dhaka's many users use this method to match bKash numbers to get help.
Usually it becomes clear in 2 steps.
Which option is easiest for you to contact eg333
Screen-reader chat
Focus movement and button names are kept easy to read
Low-vision users can quickly access the menu; chat window lines are kept short, so it works on 3G connections
If there is an urgent question, you can start before logging
Alt format
Not an image, if needed you'll get a text summary.
Screenshots, concise descriptions, and step-by-step instructions come together, making everything easy to understand on a small phone screen.
Users can also receive this summary in notifications.
Why problems are easier to
4.6 / 5 average rating
32,998 reviews show people get quick answers; users usually have questions about accounts, login, and app setup.
196,892 active users
So many people regularly seek help, so separate guides and short answers are kept for common problems.
220+ tools and guides
In the help center, FAQs, step-by-step guides and accessibility notes are available; newcomers find the needed links within 2 minutes.
99.6% uptime, since 2017
The system is quite stable, so whether night or dawn, opening the contact page doesn't take long.
4 simple steps to get help
1. First, identify the problem
Login, app, or which account is stuck, write it down
2. Choose the right channel
From chat, text relay, or alt format, whichever is easiest for you, choose that
3. Keep information clear
bKash, Nagad, Rocket, or Dhaka's local notes, if available, add them
4. Check for follow-up
After a reply arrives, you can check again within 10 minutes
Where to find common channels
Help Center
FAQs, instructions, and short tutorials are together; even first-time visitors will find the right page.
eg333 Login help
If you forget your password or the code doesn’t arrive, start here; you can return to the 2-step process even if the phone changes.
Sign up page More App page Work
Three accessibility-related questions
Can everything be read with a screen reader?
Yes, menus and buttons have clear labels, so you won't lose the way even if you can't see.
Is help available on low network?
Text is kept short, and summaries are provided instead of images; on 3G it also opens quite quickly.
Are there any answers besides Bengali?
No, all the main answers stay in Bengali; Dhaka or Bangladesh local users can understand easily.
What to know before contacting
If you have trouble opening the app, first eg333 App Check the page; often small updates fix the issue.
For even faster access eg333 Help The page has answers to small questions from Dhaka users about bKash, Nagad and Rocket there as well.
If needed in the end. Register And start support, eg333 Support, eg333 Contact and eg333 Help will all be at hand.